Customer Service Representative

Customer Service Representative

Customer Service Representative

Optimum Staffing Solutions Inc. is looking for a STRONG customer Service Representative with minimum 3 years’ experience in Flexible packaging industry. our client is a leader in the flexible packaging industry and blown film process and looking to grow the customer service team. This position is a full time permanent position with benefits after 3 months.

Job Ref. 1007
Location Toronto, Ontario
Category Manufaturing
Job Type Direct Hire
Pay Rates TBD
Available Shifts TBD

Duties and Responsibilities

  • Answers incoming Customer’s emails and phone calls, processing customers Purchase Orders, ship dates, production dates, product information, tracing of shipments.
  • Verifying orders and inventory and good knowledge of the flexible packaging industry.
  • Good knowledge of flexographics and blown film industry is an asset.
  • Knowledge of Graphics and flexographic printing plates.
  • Answers Sales Reps emails and phone calls on pricing and purchase orders.
  • Responsible for making any changes to Customer Purchase orders
  • Getting quotes from freight companies.
  • Generating Excel worksheet’s


Qualifications :

  • Minimum of 3 years customer service experience in Manufacturing environment with Flexible packaging background.
  • Excellent communication skills required (written and verbal)
  • Must be detail oriented
  • Excellent Computer skills, Windows, Word, Excel
  • Excellent problem-solving skills
  • Ability to work independently and with others.


  • Annual salary $50,000 - $60,000 depending on experience
  • Company Benefits after 3 months.
  • Hours 8:30 am to 5pm.

    Required - Please Attach Resume with Cover Letter* (250Mb Limit)